Privacy Notice

1. Overview & Zero-Friction Review Flow

Reeviuw is designed to let professionals maintain a portable reputation profile associated with their work history. To minimize friction, customer reviewers are not required to create an account, register an email address, or download an application to submit an experience review.

2. Information We Collect

When you participate in a review session through a QR code or review link, we collect only the information you explicitly provide:

• Review Content: Star rating (1–5), selected service qualities or attributes, and written or dictated feedback comments.
• Session Context: The employee and workplace associated with the QR code you scanned.
• Optional Receipt: If you explicitly choose to enter an email address on the completion screen to receive a copy of your review, your email is stored solely to fulfill that receipt request.

3. Pseudonymous Session Tokens & Cookies

When you initiate a review, Reeviuw issues a secure, HTTP-only session cookie (rvw_session). This cookie maintains review continuity, prevents duplicate session submissions, and protects against unauthorized tampering. It is pseudonymous and does not track your browsing activity across other websites.

4. Voice Dictation & Audio Processing

If you choose to use the optional voice dictation feature, your recorded audio is sent to an external transcription provider (OpenAI) solely to transcribe spoken words into text. Reeviuw does not retain the raw audio recordings after transcription completes. You may choose to type your feedback directly at any time without using voice.

5. Reviewer Control & Optional AI Drafting

Optional AI drafting organizes your selected ratings and notes into coherent sentences. The AI does not invent factual claims or sentiment. You have complete control to inspect, edit, or rewrite your review before submitting. Reviews are only saved to Reeviuw when you explicitly tap to submit.

6. Optional Google Review Handoff

After saving your review to Reeviuw, you may optionally tap to copy your review text to your device clipboard and navigate to Google to post a public review. This step is entirely optional and customer-controlled. Reeviuw does not access your Google account, does not post to Google on your behalf, and does not verify or guarantee publication on Google.

7. Pilot Telemetry & 90-Day Retention

During the Controlled Automotive Pilot, operational telemetry events (such as QR scan entries, funnel step transitions, latency, and system errors) are recorded without capturing personally identifiable information or full IP addresses. Pilot telemetry is retained for 90 days and subject to periodic purge by the pilot operator.